Customer support is essential for us at Festina Sweden. Without it, our customers wouldn’t be satisfied with us.
Customer support takes ownership of customers technical issues.
They are responsible for many areas, such as:
- improving customer service experience
- create engaged customers and facilitate organic growth.
- Customer support takes ownership of customers issues and follows problems through to resolution
- Set a clear mission and deploy strategies focused on that mission.
- Develop service procedures, policies and standards.
When you work in customer support team you are at the heart of things.